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 New Security Features
What is the new security feature?

Effective immediately, your online account will be protected with a higher level of security. The Online Access Home Banking security enhancements will better protect you against online theft and fraud, provide you with more peace of mind when banking online, and will help minimize the risk of falling victim to a “spoofed” web site.

How It Will Work You will complete a simple, one-time enrollment process the first time you log into the enhanced system.

1. You’ll select a picture from an online library of images; the image will be displayed to you on future Online Access logins. The image is known only to you and the credit union.

2. You’ll enter a word or phrase that will be displayed along with your image when you login. The text phrase is known only to you and the credit union.

3. You’ll select three “Challenge Questions” and provide the answers to the questions.

Logging into Online Access After enrollment, when you log into Online Access you’ll enter your User ID. Then, we’ll show you the picture and text phrase you selected. If the image and phrase shown to you are correct, you’ll continue with the login and enter your password. This is your assurance that you are logging into the legitimate Tulare County Federal home banking web site, since no one else knows your image and text phrase – only you and us.

Challenge Questions

Challenge questions will only be displayed if you log into Online Access from a different computer than you used when you enrolled. If we don’t recognize the computer, we will double check that it is really you. This is another layer of security designed to protect your account from unauthorized access if your account information is stolen, and help us identify you when you are logging into Online Access from an unknown computer. You’ll have the opportunity to “register” computers you regularly use to access your online account. Once you successfully answer the question, we’ll show you your picture and phrase.

This enhanced security will not require you to have any additional hardware or software for your computer. All of the identification and validation takes place behind the scenes – creating a silent but secure login.

At Tulare County Federal, the protection of your financial information and the security of your online transactions are very important to us!.

Has my password changed?

No. The answer you provide to the "challenge question" is separate from your regular Internet Suite login password.
 
A User ID and Password is required to log in to our services. Services are provided through a secure connection. If you have difficulty logging in please check our FAQ, click the Forgot your password link, call Tulare Federal at (559)686-1791 or email us at info@tularefcu.org -DO NOT send personally identifying information (i.e. Acct #, SS #, etc) in your email.
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